An AI chatbot is a software program that uses artificial intelligence to have conversations with users in natural language. Unlike old-school rule-based chatbots (which followed rigid scripts), modern AI chatbots powered by large language models can understand nuance, handle unexpected questions, and respond like a human.
Types of AI Chatbots
- General-purpose chatbots — like ChatGPT or Claude; can discuss almost anything
- Customer service bots — trained on company-specific data to handle support questions
- Lead generation bots — engage website visitors and collect contact info
- Sales bots — guide users through product recommendations and purchases
AI Chatbots on WordPress
You can add an AI chatbot to your WordPress site using plugins or services like:
- Tidio (with AI features)
- Intercom
- CustomGPT.ai — train a bot on your own content
- Chatbase — create a chatbot from your documents
Why Add a Chatbot to Your Site?
- Provide 24/7 customer support without a support team
- Answer common questions instantly
- Qualify leads and collect contact information
- Reduce support ticket volume
A well-trained chatbot can significantly improve user experience and reduce the load on your support team.
Related: Natural Language Processing
Related: ChatGPT
